Terms and Conditions

by rod

Business Information
Business Name: True Vitality
ABN: 29650961396
Clinic Address: 71 Foxtail Circuit, Moutain Creek, QLD 4557
Postal Address: as above
Ph: 0416 283 396
Email: sue@truevitality (dot) com (dot) au

Pricing & Payment
All True Vitality prices are in Australian dollars (AUD) and include GST for products for Australian residents. GST is not applicable for consultations. Payment can be made by Visa, Mastercard, direct deposit or cash (in clinic only).

Refunds & Returns
If products that are posted or couriered to you from True Vitality are damaged in transit, please contact True Vitality within 24 hours of receipt so we can make arrangements for the return and replacement (or refund) of the damaged products.

If you have paid for the order and wish to cancel it before it has been dispatched, contact True Vitality and a refund will be credited to your account. If you receive the products and decide against using them before being opened, contact True Vitality within 24 hours of receiving the product/s to arrange return. You will be responsible for the freight costs both ways and will receive a refund on the products, provided they are received undamaged by True Vitality.

If a container has been opened, no refund applies to that product unless there has been an adverse reaction to the product within 7 days.

In the event of an adverse reaction to a product, please notify True Vitality for an Adverse Reaction Form to be completed and returned with the products. This is essential information to be passed on to the manufacturers.

Where an adverse reaction has occurred or the products are damaged, True Vitality will pay the cost of return freight.

Payment Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using advanced and encrypted methods. We do not have access to or keep credit card details nor do we disclose any personal information to any third parties. All payment processing of credit cards is conducted by our payment providers utilising state of the art security systems.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 as amended, no part of this web site may in any form or by any means (electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission. Please address enquiries to True Vitality.

These terms and conditions are governed by and are to be construed in accordance with the laws applicable in Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.