To ensure confidentiality of client records, no records are retained at the True Vitality premises. All client records are electronically transferred to a secure, state-of-the-art data centre in Brisbane, Australia and protected by a firewall with redundant power & cooling systems. An additional offsite backup is made every night to a geographically separate secure data storage facility.
256bit SSL encryption is used for all authentication and transmission of sensitive data. The content of all client files and file names are encrypted. There is no clear text data that links files to a particular client.
With your permission True Vitality may share your data in the event of a referral to other health practitioners. All third parties are forbidden from using your personal data except for the purposes of providing these services to you.
True Vitality is committed to ensure that the confidentiality of personal information is protected. We value privacy and will not sell, rent or provide email addresses or any personal information to third parties without your written consent (except if compelled to do so by law).
We are committed to meeting our obligations under the Privacy Act 1988. This policy relates to the True Vitality website and by using the website you are agreeing to the practices described by this policy.
True Vitality only collects personally identifiable information such as name, company, email and phone when voluntarily entered by you.
Non-identifiable information about your computer hardware and software may be automatically sent and captured by True Vitality, for example: IP address, browser type, and the date/times/durations of website access. This non-identifiable information may be used by True Vitality to make decisions about maintaining and improving our website and online services and to gather broad demographic information. This information remains anonymous and is not linked in any way to personal identification details