Terms & Conditions

Business Information
Business Name: True Vitality
ABN: 29650961396
Address: 6 Cornwall Drive, Elanora QLD 4221
Ph: (07) 5522 6528
Email: sue (at) truevitality (dot) com (dot) au

Pricing & Payment
All True Vitality prices are in Australian dollars (AUD) and include GST where applicable (Goods and Services Tax) for Australian residents. Payment can be made by Visa, Mastercard, Paypal or direct deposit.

Refunds & Returns
If your products are damaged in transit, please contact True Vitality within 24 hours of receipt so we can make arrangements for the return and replacement (or refund) of the damaged products.

If you have paid for the order and wish to cancel it before it has been dispatched, contact True Vitality and a refund will be credited to your account. If you receive the products and decide against using them before being opened, contact True Vitality within 24 hours of receiving the product/s to arrange return. You will be responsible for the freight costs both ways and will receive a refund on the products, provided they are received undamaged by True Vitality.

If a container has been opened, no refund applies to that product unless there has been an adverse reaction to the product within 7 days.

In the event of an adverse reaction to a product, please notify True Vitality for an Adverse Reaction Form to be completed and returned with the products. This is essential information to be passed on to the manufacturers.

Where an adverse reaction has occurred or the products are damaged, True Vitality will pay the cost of return freight.

Payment Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using advanced and encrypted methods. We do not have access to or keep credit card details nor do we disclose any personal information to any third parties. All payment processing of credit cards is conducted by our payment providers utilising state of the art security systems.

Shipping
We deliver products Australia wide using Fastway Couriers. Shipping costs are determined by your location and will be added to the order total before checkout.

Generally we do not deliver internationally, however for special orders please email rod (at) truevitality (dot) com (dot) au for enquiries. Freight costs from Australia to overseas locations are expensive and vary from country to country. Note: taxes such as VAT are often added by customs authorities at international destinations.

Delivery Prices
There is no weight limit on orders within Australia. A fixed price applies
Zone A: Gold Coast, Tweed Heads and Tweed Coast: $6
Zone B: Rest of Australia: $11

Delivery Timeframe
Shipping times are normally the next business day after the order is placed in Zone A and will vary from approximately 2 to 7 business days for Zone B, depending on your location within Australia. We provide the relevant tracking information so you can keep an eye on your consignment.

Deliveries can be made to a home or business address but not to a post office box. If no one is available to receive the consignment when the courier arrives, the courier will leave a contact card to make further delivery arrangements. Alternatively you may provide instructions for the courier to leave the consignment in a safe area.

Note: Products will be at your own risk from the time they are delivered to the address specified when placing your order. True Vitality and/or Fastway are not liable for any losses once the consignment has been delivered.

Pick-ups
If you wish to pick up your own goods, please advise of the day, date and approximate time you wish to pick up your order. Please include this information on the order form.

Customer Service
If for any reason we are unable to dispatch your order, such as a delay in products, we will notify you within one business day to arrange an alternative item, a back order or a full refund.

Disclaimer
Please note that the information provided on this website is general information only and cannot substitute for the advice of a medical or health care professional, diagnosis or treatment.

While the information contained in this site has been presented with all due care, the publisher of True Vitality does not guarantee the accuracy of any of the information, representations or advice displayed.

At the date of publication, the information is considered to be true and correct. However changes in circumstances after publication may affect the accuracy of the information.

To the extent permitted by law, True Vitality accepts no responsibility for any loss, injury or inconvenience sustained by readers of this site as a result of or in connection with the information contained on this site (whether by way of negligence or otherwise).

Copyright
Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 as amended, no part of this web site may in any form or by any means (electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission. Please address enquiries to True Vitality.